Data deletion

Deleting a connected social account

Disconnecting a channel in Queuarium immediately deletes the access tokens, the account details and every statistic we collected for it, and for YouTube and TikTok also revokes our access at the network. Go to Channels, find the account and choose Disconnect. From that moment we cannot publish to the account or read anything from it in that workspace. If the same account is still connected in another Queuarium workspace, our access at the network stays in place for that workspace until it is disconnected there too.

You can also revoke our access from the network itself, which has the same effect:

• Facebook — Settings & privacy → Settings → Apps and websites → remove Queuarium.
• Instagram — Settings → Website permissions → Apps and websites → remove Queuarium.
• YouTube / Google — security.google.com/settings/security/permissions.
• TikTok — Settings and privacy → Security and permissions → Manage app permissions.
• Pinterest — in your Pinterest settings, remove Queuarium from the apps that have access to your account. Pinterest does not let apps withdraw their own access, so do this as well when you disconnect a Pinterest account here. We store no statistics from Pinterest to delete.

When Facebook or Instagram tell us you have asked for your data to be deleted, we disconnect every account matching that request automatically and delete the stored tokens, account details and statistics, without waiting for you to do anything here. We keep the request itself (its confirmation code, the account's Meta ID and the dates) for 3 years, so its status can be checked on this page.

Deleting your whole Queuarium account

Open Settings → Profile and choose Delete account, then confirm. This happens immediately: your account, every workspace you are the only member of, their connected channels and tokens, posts, uploaded media, statistics and API keys are deleted, any paid plan is cancelled, and Queuarium's access to your connected social accounts is withdrawn. You leave any workspace that others share with you; it stays for them, without the channels you connected there. If you are the only owner of a workspace other people work in, make one of them an owner (or remove them) first. A confirmation email follows.

Copies in our database backups are overwritten within 7 days.

Posts that were already published stay on the social network itself — they belong to your account there, not to us, and you can remove them in that network's own tools.

We keep issued invoices and the records behind them for 11 years because Croatian accounting law requires it. A few other things outlast the account for a limited time: database backups (overwritten within 7 days), server logs (up to 90 days), emails you sent us (up to 3 years), and the records Stripe keeps about payments under its own privacy policy.

Asking us instead

Write to queuarium@quantum-solutions.hr from the address on your account and we will delete it for you and confirm when it is done: data obtained from the networks within 7 days, everything else within 30 days. You can also ask for a copy of your data or for it to be corrected. Our full Privacy Policy explains what we hold and why.